1.Wi-Fi connection issue
External power supply is required, either from a power bank or a wall socket. If powered by a computer, it will be recognized as a USB connection by default. Once the indicator light turns green, open the Wi-Fi list on your computer or phone, find the scanner's WiFi name, and connect to it without a password. After a successful connection, open Revo Scan to see that the scanner is connected.
Tutorial Videos:
https://www.youtube.com/watchv=r70_eEBxjQw&list=PLN8UlQmwKrZJMVvUx3WzaDbWcqkY6uBId&index=17
https://www.youtube.com/watch?v=MMkfAA0oRgA&t=160s
⚠️ If you see a prompt saying "This WLAN network has no Internet access. Connect anyway?", select "Yes, connect".
Note: Only applicable to POP 2, POP 3, POP 3 PLUS, MINI, MINI 2, RANGE, RANGE 2, INSPIRE.
2. What to do if the scanner cannot connect to the Windows computer ?
The scanner doesn't connect to the computer or phone. The Depth Camera doesn't have any images; the RGB Camera doesn't have any images; the Preview window doesn't have any images...
If you encounter any problems connecting the scanner, please follow the steps below:
Step 1: Check if the cable is used correctly. Make sure you use the correct cable (USB Type-A to Type-C cable or using the USB Type-C adapter) to connect the scanner to the computer.
Step 2: Swap to a different USB port: Try connecting the scanner to a different USB 3.0 or better port to troubleshoot if it’s a faulty port or cable.
If the above self-test steps do not solve the problem, please try the following actions:
After connecting the scanner, right-click on the Windows icon at the bottom left corner, open "Device Manager," and expand "Cameras." Under normal circumstances, you should see the SN codes of the RGB camera and Depth camera. If you cannot find the Cameras here, it means the scanner is not correctly recognized as a camera by the computer. Unplug and replug the cable several times to check if it works. Pay attention to whether other components have a yellow exclamation mark icon ⚠️ (Unknown device) or are recognized as "Rockusb Device", then contact [email protected] for further guidance.
If the SN codes can be recognized, right-click on the Windows icon at the bottom left corner, open "Settings," navigate to "Privacy & Security," find "Firewall," and allow Revo Scan to be used. Alternatively, in the "Settings" - "Privacy & Security" interface, locate "Camera," enable "Computer access to the camera," and permit Revo Scan to access the camera.
3. What to do if the scanner cannot connect to the Macbook？
Step 1: Check if the cable is used correctly. Make sure you use the correct cable (USB Type-A to Type-C cable using the USB Type-C adapter) to connect the scanner to the computer.
Step 2: Swap to a different Thunderbolt port. Try connecting the scanner to a different Thunderbolt port to troubleshoot if it’s a faulty port or cable.
Step 3. Check if your Mac has recognized the USB cable by clicking the Apple logo > About This Mac > More Information > System Report > Hardware > USB.
Tutorial Video: https://drive.google.com/file/d/1x3Gj0jGF_UNyE-CCP9kdlrTnDCj0yE2I/view?usp=share_link
Step 4: Check if you have installed one of the following apps on your Mac. If you have, ensure they are fully closed and not running in the background.
4.What to do if the scanner cannot connect to the mobile phone？
For Android devices, when using a wired connection [using the two-in-one(2-in-1) cable], you may encounter a situation where the authorization prompt does not appear. In this case, try re-plugging the scanner and the Type-C port to resolve the issue.
For iOS devices, you may encounter situations where the scanner's Wi-Fi cannot be detected. In this case, connect the scanner to the computer using the 2-meter-long cable, open Revo Scan, click on the "Settings" button, and check if the scanner's Wi-Fi and password have been changed to a different name.